An AI receptionist is an AI employee that greets enquiries, answers common questions and books appointments for a business.
A receptionist does three things: welcomes people, answers the easy questions and routes the rest. An AI receptionist does the same on written channels such as WhatsApp, web chat and email, during the hours you set.
The real test is what happens at the edges: the question it cannot answer, the upset customer, the request for a discount. A good AI receptionist hands these to a person with a summary rather than improvising. It also knows the limits of its role: no promises on price and no answers outside the approved material.
On Staff.work, the AI receptionist is an Assistant-grade hire at ₹1,999 a month, including 40 working hours. Voice calling is coming soon. It can work alongside an appointment setter or a WhatsApp staffer as part of a front desk team.