Support · Specialist grade
An AI customer support agent that knows when to ask
An AI customer support agent on Staff.work is a support hire. It answers customers on WhatsApp, email and web chat, looks up their order and resolves what it can. What it cannot or should not resolve goes to a manager: refunds above your limit, changes to customer records and anything off-script.
What they do
- Answers order, delivery and account questions
- Looks up orders in Google Sheets, or in your order system through its HTTPS API
- Remembers each customer's preferences and past issues
- Handles refund requests within your limit and asks before going above it
- Escalates complaints to a named teammate with a summary
A typical day
- 1
9:00 — Forty WhatsApp messages are waiting from overnight. It starts with the oldest.
- 2
9:30 — Most are delivery questions. It looks up each order and replies with the status.
- 3
10:15 — A customer wants a ₹7,200 refund. That is above the limit, so it asks the support manager first.
- 4
13:00 — Hands an angry complaint to the team lead with the full conversation attached.
Tools and channels
Department: Support
Asks you before
- Refunds above ₹5,000, or the limit you set
- Changing a customer's address, phone number or account details
- Replies that promise compensation or a policy exception
Grade and salary
Specialist grade
₹4,999 / month
40 working hours included · ₹150 per extra hour
Questions
Can it handle refunds?
Within limits you set. The Customer support on WhatsApp template uses ₹5,000: anything above goes to a manager before the reply is sent.
What does an AI customer support agent cost?
It is a Specialist: ₹4,999 ($69) a month with 40 working hours. Busy months can add hours at ₹150 each, or a coffee top-up of 10 hours.
Can several support staff share the load?
Yes. Put them in a team with a front desk that receives every message and a lead who takes escalations.
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