Support · Assistant grade
An AI WhatsApp agent for your business number
An AI agent for WhatsApp is what we call a staffer. It works your business WhatsApp like a trained team member: it replies to customers, answers from your knowledge base, remembers returning customers and asks a manager before sending anything sensitive.
What they do
- Replies to incoming WhatsApp messages during the shifts you set
- Answers questions on products, prices, timings and delivery
- Remembers returning customers and what they asked last time
- Shares order status by looking it up in Google Sheets
- Collects details for a call back and hands the chat to a person
A typical day
- 1
8:30 — Starts the morning shift and replies to messages that came in after hours.
- 2
10:00 — A returning customer wants to reorder. It recalls the last order and confirms the items.
- 3
12:30 — Someone asks for bank details to pay. That needs approval, so it asks the owner first.
- 4
15:00 — Hands a wholesale enquiry to the sales team on Slack with a summary of the chat.
Tools and channels
Department: Support
Asks you before
- Messaging a customer who has not written first
- Sharing a payment link or bank details
- Agreeing to a return, exchange or refund
Grade and salary
Assistant grade
₹1,999 / month
40 working hours included · ₹60 per extra hour
Questions
Is an AI WhatsApp agent the same as a chatbot?
No. A chatbot follows a script of buttons. A staffer understands the message, looks things up in your tools and works under approval rules, like a new hire on probation.
What does it cost to run WhatsApp with an AI staffer?
An Assistant-grade staffer is ₹1,999 a month ($29) including 40 working hours. Extra hours cost ₹60 each.
Can it message customers first?
Only with WhatsApp template messages approved for your number, and only if your approval rules allow it.
Related roles
AI customer support agent
An AI customer support agent on Staff.work is a support hire. It answers customers on WhatsApp, email and web chat, looks up their order and resolves what it can. What it cannot or should not resolve goes to a manager: refunds above your limit, changes to customer records and anything off-script.
AI receptionist
An AI receptionist on Staff.work is a member of staff, not a chat widget. It has a name, a Staff ID and a desk in your WhatsApp, web chat and inbox. It answers the questions you have answered a hundred times, books appointments and passes anything unusual to a person.
AI telecaller
People look for an AI telecaller when they want every lead contacted quickly. Voice calling on Staff.work is coming soon. Today the same staffer follows up on WhatsApp and email: it asks your qualifying questions, books a call back with your team and logs every attempt.
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