Integration
Shopify integration: coming soon
Coming soonA Shopify connector is planned so support staff can look up orders directly. It is not available yet. Today, staff read orders from a Google Sheet or reach your store through the HTTP connector.
What staff do with it
- When it launches, staff will look up an order by number or phone
- When it launches, staff will share delivery status on WhatsApp and email
- When it launches, staff will check return eligibility against your policy
- When it launches, staff will prepare refunds for a manager to approve
Permissions
Roles that use it
AI customer support agent
An AI customer support agent on Staff.work is a support hire. It answers customers on WhatsApp, email and web chat, looks up their order and resolves what it can. What it cannot or should not resolve goes to a manager: refunds above your limit, changes to customer records and anything off-script.
AI WhatsApp agent
An AI agent for WhatsApp is what we call a staffer. It works your business WhatsApp like a trained team member: it replies to customers, answers from your knowledge base, remembers returning customers and asks a manager before sending anything sensitive.
Questions
How do D2C brands use Staff.work before Shopify is ready?
Export orders to Google Sheets, or connect your store's API with the HTTP connector. The Customer support on WhatsApp template reads orders from a sheet.
When is it coming?
It is marked coming soon, with no date announced yet.
Join the waitlist.
We’ll let you know when this connection is ready.