Industry
AI employees for education
Coaching institutes and schools field the same admission questions every season and chase the same fees every month. AI employees for education answer enquiries on WhatsApp, book counselling sessions, send reminders and hand anything sensitive to your office.
Where it hurts
- Admission season brings more enquiries than the office can answer
- Parents ask about fees, batches and timings again and again
- Fee reminders go out late or not at all
- Counselling sessions are booked over long message threads
Roles for this work
AI receptionist
An AI receptionist on Staff.work is a member of staff, not a chat widget. It has a name, a Staff ID and a desk in your WhatsApp, web chat and inbox. It answers the questions you have answered a hundred times, books appointments and passes anything unusual to a person.
AI WhatsApp agent
An AI agent for WhatsApp is what we call a staffer. It works your business WhatsApp like a trained team member: it replies to customers, answers from your knowledge base, remembers returning customers and asks a manager before sending anything sensitive.
AI collections agent
Chasing overdue payments is necessary, repetitive and easy to put off. An AI collections agent, hired on Staff.work as a finance staffer, checks your invoice sheet every morning, writes polite reminders matched to how late each invoice is, and sends them once a manager approves.
AI appointment setter
An AI appointment setter turns a 'yes, let's talk' into a meeting on the calendar. It reads the request, checks Google Calendar, offers three times that work and books the one the other person picks. If a request is unclear, it hands it to a teammate instead of guessing.
An example workflow
- 1
A parent asks on WhatsApp about batches for the coming term
- 2
The staffer answers from your course and fee details
- 3
It offers counselling slots from the counsellor's Google Calendar
- 4
It records the enquiry and booking in the admissions sheet
- 5
A reminder goes out the day before the session
Questions
Can it send fee reminders?
Yes. It reads due dates from your fee sheet and sends reminders after a manager approves each batch.
Can parents reach a person?
Yes. It hands the conversation to your office when a parent asks, or when a question is outside what you have approved.
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