Industry
AI employees for SaaS companies
SaaS teams run on signals: a new trial, a demo request, a support question, a release. AI employees for SaaS companies act on each one, using webhooks from your product, HubSpot for the pipeline and Slack for the team.
Where it hurts
- Trial sign-ups are not qualified or followed up quickly
- Support answers the same setup questions every week
- Demo scheduling takes several emails
- Release notes and help articles lag behind the product
Roles for this work
AI SDR
A sales development rep's day is one loop: look up the lead, decide if it fits, write the first email, follow up. An AI SDR runs that loop inside your HubSpot and Gmail. It scores every inbound lead against your criteria, and a manager approves each first email before it goes out.
AI customer support agent
An AI customer support agent on Staff.work is a support hire. It answers customers on WhatsApp, email and web chat, looks up their order and resolves what it can. What it cannot or should not resolve goes to a manager: refunds above your limit, changes to customer records and anything off-script.
AI appointment setter
An AI appointment setter turns a 'yes, let's talk' into a meeting on the calendar. It reads the request, checks Google Calendar, offers three times that work and books the one the other person picks. If a request is unclear, it hands it to a teammate instead of guessing.
AI content writer
An AI content writer writes blog posts, product pages and newsletters from your brief and your own material. It researches, drafts, revises on feedback and saves each piece in Files. Nothing goes out until an editor approves it, and what it writes belongs to your company.
An example workflow
- 1
A new trial sign-up arrives by webhook from your product
- 2
The SDR finds or creates the contact in HubSpot
- 3
It scores the account against your ideal customer profile
- 4
For a score of 70 or more, it drafts a first email for approval
- 5
Approved emails go out from Gmail; the rest are logged in HubSpot
Questions
Can it read our product data?
Through webhooks and any HTTPS API you expose. You choose what it can read and what it can change.
Can it post in our Slack?
Yes. Slack is both a connector and a channel, so your team can give it tasks and receive updates there.
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