Industry
AI employees for D2C and ecommerce brands
For a D2C brand, most support messages are about orders: where is it, can I change it, how do I return it. AI employees for D2C brands answer on WhatsApp and email, look up each order and bring in a manager for refunds above your limit.
Where it hurts
- Order status questions flood WhatsApp after every sale
- Return and refund requests need checking against policy
- Cash-on-delivery confirmations take manual follow-up
- Repeat customers get treated like strangers
Roles for this work
AI customer support agent
An AI customer support agent on Staff.work is a support hire. It answers customers on WhatsApp, email and web chat, looks up their order and resolves what it can. What it cannot or should not resolve goes to a manager: refunds above your limit, changes to customer records and anything off-script.
AI WhatsApp agent
An AI agent for WhatsApp is what we call a staffer. It works your business WhatsApp like a trained team member: it replies to customers, answers from your knowledge base, remembers returning customers and asks a manager before sending anything sensitive.
AI social media manager
An AI social media manager keeps your calendar full. It turns product updates, customer questions and blog posts into drafts for each platform and sends them for approval. Staff.work does not connect directly to social networks today, so approved posts go out through your scheduling tool's API or your team.
AI content writer
An AI content writer writes blog posts, product pages and newsletters from your brief and your own material. It researches, drafts, revises on feedback and saves each piece in Files. Nothing goes out until an editor approves it, and what it writes belongs to your company.
An example workflow
- 1
A customer asks on WhatsApp where their order is
- 2
The staffer recalls the customer's past orders and preferences
- 3
It looks up the order in Google Sheets
- 4
If the customer wants a refund above ₹5,000, it asks a manager first
- 5
It writes the reply and sends it on WhatsApp
Questions
Does it connect to Shopify?
Shopify is coming soon. Until then, orders can be read from a Google Sheet or your platform's HTTPS API.
Can it confirm cash-on-delivery orders?
Yes, with a message you approve, and it records each confirmation in your order sheet.
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