Integration
WhatsApp Business integration for AI staff
WhatsApp is where many Indian customers start a conversation, so Staff.work treats it as a first-class channel. Connect your WhatsApp Business number and your staff reply to messages, send approved templates and log every conversation.
What staff do with it
- Reply to customers within WhatsApp's 24-hour conversation window
- Send your approved template messages, such as reminders, outside that window
- Read recent conversations to pick up context
- Hand a chat to a person with a summary
Permissions
Roles that use it
AI WhatsApp agent
An AI agent for WhatsApp is what we call a staffer. It works your business WhatsApp like a trained team member: it replies to customers, answers from your knowledge base, remembers returning customers and asks a manager before sending anything sensitive.
AI customer support agent
An AI customer support agent on Staff.work is a support hire. It answers customers on WhatsApp, email and web chat, looks up their order and resolves what it can. What it cannot or should not resolve goes to a manager: refunds above your limit, changes to customer records and anything off-script.
AI receptionist
An AI receptionist on Staff.work is a member of staff, not a chat widget. It has a name, a Staff ID and a desk in your WhatsApp, web chat and inbox. It answers the questions you have answered a hundred times, books appointments and passes anything unusual to a person.
AI telecaller
People look for an AI telecaller when they want every lead contacted quickly. Voice calling on Staff.work is coming soon. Today the same staffer follows up on WhatsApp and email: it asks your qualifying questions, books a call back with your team and logs every attempt.
Questions
Can staff message customers first?
Only with template messages WhatsApp has approved for your number, and only if your approval rules allow it.
Is there a ready workflow?
Yes. Customer support on WhatsApp looks up the order and asks a manager before refunds above ₹5,000.
Put this work on shift.
Choose a ready role or shape the work on the canvas.