Workflow automation is the use of software to carry out a sequence of business steps, such as collecting data, deciding and sending, without someone doing each step by hand.
Workflow automation has been around for a long time, as rules, macros and integration tools. It works well when every case looks the same. It struggles when inputs are messy: a customer email in their own words, a CV in an unusual format.
AI extends automation into that messy middle. A workflow can now include a step that reads and understands, or one that writes a reply, alongside the usual triggers and conditions. The result is automation that covers the cases people used to handle by hand because no rule fitted them.
On Staff.work, workflows belong to a staffer. The staffer runs them on its shift, and each run appears in its work log. Six ready templates cover common jobs, from customer support on WhatsApp to overdue invoice reminders.