Industry
AI employees for clinics
Clinic front desks juggle patients in the room and messages on the phone. AI employees for clinics take the messages: timings, directions, fees, bookings and reminders. Set it to answer only from approved material and to pass every clinical question to your staff.
Where it hurts
- Reception is busy with walk-ins while WhatsApp messages pile up
- Missed reminders lead to no-shows and empty slots
- Patients ask the same questions about timings, fees and parking
- Rescheduling takes several back-and-forth messages
Roles for this work
AI receptionist
An AI receptionist on Staff.work is a member of staff, not a chat widget. It has a name, a Staff ID and a desk in your WhatsApp, web chat and inbox. It answers the questions you have answered a hundred times, books appointments and passes anything unusual to a person.
AI appointment setter
An AI appointment setter turns a 'yes, let's talk' into a meeting on the calendar. It reads the request, checks Google Calendar, offers three times that work and books the one the other person picks. If a request is unclear, it hands it to a teammate instead of guessing.
AI WhatsApp agent
An AI agent for WhatsApp is what we call a staffer. It works your business WhatsApp like a trained team member: it replies to customers, answers from your knowledge base, remembers returning customers and asks a manager before sending anything sensitive.
An example workflow
- 1
A patient asks on WhatsApp for a slot this week
- 2
The staffer checks the doctor's Google Calendar and offers three times
- 3
It books the chosen slot and records it in the appointments sheet
- 4
The evening before, it sends a reminder with the address and what to bring
- 5
Any question about symptoms or treatment goes to clinic staff
Questions
Will it give medical advice?
No. Set it to hand every clinical question to your staff. It answers practical questions from your approved material.
Which calendar does it use?
Google Calendar today. Practice software with an HTTPS API can connect through the HTTP connector.
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