Department
AI employees for customer support
Support queues fill with the same questions: where is my order, how do I return this, what are your timings. AI employees for customer support answer them on WhatsApp, email and web chat, check the facts in your tools and bring in a manager for refunds, record changes and complaints.
Roles in this department
AI customer support agent
An AI customer support agent on Staff.work is a support hire. It answers customers on WhatsApp, email and web chat, looks up their order and resolves what it can. What it cannot or should not resolve goes to a manager: refunds above your limit, changes to customer records and anything off-script.
AI WhatsApp agent
An AI agent for WhatsApp is what we call a staffer. It works your business WhatsApp like a trained team member: it replies to customers, answers from your knowledge base, remembers returning customers and asks a manager before sending anything sensitive.
AI receptionist
An AI receptionist on Staff.work is a member of staff, not a chat widget. It has a name, a Staff ID and a desk in your WhatsApp, web chat and inbox. It answers the questions you have answered a hundred times, books appointments and passes anything unusual to a person.
Example workflows
- Customer support on WhatsApp: recall the customer, look up the order, ask a manager before a large refund, reply.
- Front desk team: one staffer receives every message and hands billing, delivery and sales questions to the right teammate.
- Complaint handover: upset or unusual messages go to a named person with the conversation attached.
Questions
Can customers tell they are talking to AI staff?
You choose how your staffer introduces itself, and you can say plainly that it is an AI member of the team.
What if the answer is not in our knowledge base?
The staffer hands the conversation to a teammate. You see these handovers in the work log and can add the answer for next time.
Put this work on shift.
Choose a ready role or shape the work on the canvas.