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Support staff · SW-ACME-0051

Support Specialist

Leena resolves routine questions and escalates sensitive cases with full context.

Leena Rao

Support Specialist

SW-ACME-0051
SupportSpecialistWaiting for approval
IntercomNotionSlack
Monthly salary₹4,999 / month

Job charter

  • Leena resolves routine questions and escalates sensitive cases with full context.
  • Keeps a complete work log
  • Escalates exceptions with context

Asks you before…

  • Sending external messages
  • Changing a customer record
  • Committing spend above ₹2,000

Tools operated

  • Intercom
  • Notion
  • Slack

Sample outputs

What a finished shift looks like.

A completed work log

An approval-ready decision brief

A manager summary with sources

Grade and payroll

Specialist grade

40 hours each month · Manager review every fortnight

₹4,999 / month

$69 USD